To start, I was switched to this manufacturer by Treatstock. I was trying to get someone local since I'm in GA, but I was fine with the switch. That being said, I tried to establish a line of communication to no avail. I'm giving this manufacturer 3 stars on quality because although the knuckle prints came out pretty well with minimal stringiness and clean up, the 3-0-5 prints were a hot mess. Not only do they have holes on the underside where there should be material, but area where the clasp was broke on the slightest bend. I'm currently using some industrial glue to try to repair it, but it's very possible that those prints may go to waste. Sorry, I'm usually not one to leave a subpar review since I know how hard it is to fabricate things regurlarly, but this was just not the best.